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What Makes an Effective Courier Service?

Posted on 30/11/2011 12:28:00

Here at Speed Couriers we aim to provide the best service to our customers, so we ensure loyal customers who are thrilled at using our service on a regular basis. With many courier services out there, we want to stand out from the crowd and provide the best courier experience for our customers. So what makes an effective courier service?

Vehicle Variety

Here at Speed Couriers we have vehicles fit for each different customer’s courier needs. We have three different types of vehicle which include:

• Motorcycles – perfect for speedy delivery of small packages and envelopes.
• Vans – for multiple items or larger packages.
• HGV Lorries – for transferral or delivery of large equipment and machinery, Lorries are often manned by 2 drivers who can handle the heavy goods.

Our vehicles are driven by fully vetted drivers who have a passion for customer service and getting the goods to the right place at the right time. We provide a medical courier service too, to provide an effective outsourced vehicle fleet option for the health service. All 3 vehicle types are available for use as medical couriers and our drivers have enhanced CRB checks prior to employment to ensure their safety and reliability.

Excellent Customer Service

There’s nothing more frustrating than a courier who has your goods and hasn’t delivered them on-time. Then when you try to contact them to source your package makes you realise it would have been easier to transfer the goods yourself! That’s why here at Speed Couriers, we pride ourselves on excellent customer service and like to keep our customers in the loop about their delivery.

Our drivers are available for contact at any point of the day prior to your delivery so you can track the progress of your goods – no need for planning your day around a delivery! We also notify you by your preferred method of contact once the goods have been delivered successfully.

If you need secure delivery for even the most fragile of packages then look no further than Speed Couriers. If you find our courier service works effectively for your business/organisation you can book or schedule us as your regular courier. Outsourcing a delivery network between multiple business sites/locations can often prove more cost effective than hiring in-house couriers and managing your own vehicle fleet.