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Overnight/Nextday Deliveries- The Service Explained in Detail. (And some of the differences between our Sameday and any Overnight service.) We offer many services here at Speed Couriers, I will not list them all, but there are services that are virtually guaranteed and there are those that have an element of risk attached to them. Sameday Services. These are generally known as courier services. This is where a vehicle is booked to collect goods from point A and take them to point B. This is the most reliable of services because the driver who collects the goods is the one that delivers them. All our vehicles are in 2-way radio or mobile phone contact 99.9% of the time; therefore we are always in contact with your parcel. Because this is a dedicated service you will pay by the mile or by the hour. The greater the distance, the more it costs, or the larger the vehicle the more it costs. There is an alternative, it is cheaper, but has more risks attached to it. Overnight Services. (Via any Overnight carrier, not just Speed Couriers) These Overnight services vary in two fundamental ways from the Sameday Service outlined above. First, it is a consolidated service, i.e. your parcel will travel with other parcels and will change hands many times before it reaches its destination and second, charges are by weight and time of delivery as opposed to the distance travelled. The service charges are by delivery time, that means that for most destinations in the country you can request a delivery to be made by 0900, 1030, 1200 or by 1700 hours the next day - the earlier the service you request, the more expensive the charge. I have listed below some important points to take into consideration when booking an overnight: This is a consolidated service; therefore we are not in contact with your parcel at all times. The Overnight service has a proven track recordwith virtually 99% of parcels delivered on time We would recommend using our sameday service for vital tender documents that may be potentially worth very substantial sums of money. As all freight is transported by road, items can be delayed due to adverse weather or traffic conditions. Valuable items should be insured. Some items may not be insurable; money, jewellery, glass, etc (please see our Terms and Conditions of Business for more details). To significantly reduce potential damage; items should be packed in their original packaging. In some cases extra packaging may be necessary. Maximum weight of any 1 individual item is 25 kilos. Lids on boxes should be securely taped closed. Documents should be in secure envelopes. These parcels may be mechanically sorted; therefore please do not attach a smaller item to a larger one. It’s better to send two separate parcels. Please make sure that all items have a full contact name, complete address, and telephone number on them. Please Note: P.O. Box numbers are for the Post Office and do not constitute a full address. Items are routed by postcode, so please make sure that this is complete and accurate. Parcels to local destinations, or very heavy or bulky consignments maybe cheaper to send sameday. Please check with one of our staff if you are in doubt. Tracking a parcel is useful so parcels get scanned on route, however a scan only tells you where the parcel was last, it doesn’t necessarily tell you where it is now. Address labels do not always stick firmly to rough or textured surfaces. Please use baggage labels if you are in doubt. Examples of these types of items are suitcases, hold-alls, conference kits and briefcases. International Services. This service is the same as an Overnight service but the deliveries are made not within the UK but abroad. Similar consideration should be taken when booking an International as when booking an overnight. Conclusion. We don’t want to scare you off using the Overnight service, however if a delivery absolutely has to get to its destination on time, no matter what, or if it is irreplaceable, you may be better advised using our Sameday service. If you accept a 1-2% chance that it may get delayed or on rare occasions sometimes damaged or lost, then the Overnight service may be the right service to use. The list above is not exhaustive and should be read in conjunction with our Terms and Conditions of Business. lf you have any further questions or want the above points clarifying, please contact our operations staff by email or telephone.
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