What Should You Do If Your Christmas Parcel Has Not Arrived


It’s very close to Christmas and many of us are eagerly waiting for the last of our shopping to arrive. A shortage of drivers and a rise in online orders could see thousands of deliveries being delayed over the festive period. If you have ordered Christmas gifts and you expect them to be delivered before Christmas what do you do if they have not been delivered? What are your rights?

Your Rights

If a retailer has promised to deliver in a specific time frame it is a breach of contract for them not to do so. If you have paid a premium rate to ensure that your items arrive before a certain date then you are within your rights to apply for a refund if it has not arrived. Until the delivery has reached you, it is the retailer’s responsibility to deal with any issues during its journey. Therefore, the responsibility of the refund lies with the retailer and not the courier provider.

Under the new Consumer Rights Act 2015 you will have the right to cancel your order. Up to 30 days after the item has arrived you can cancel the order and seek a refund. The refund must be made “without undue delay”. If the retailer doesn’t state that you will have to pay to return an item prior to your purchase then you will not have to. However, if this is listed in their terms and conditions you may have to pay postage costs.

For more delivery information, be sure to check our blog updates.

Latest News

Time Sensitive Deliveries

Here at Speed Couriers, we are highly experienced in handling time-sensitive deliveries. It migh[...]

How to Obtain Positive Feedback on eBay

eBay, the online auction site, is an easy way to shift those items you no longer have any use fo[...]

Let Someone Know You Care with Speed Couriers

It's hard to believe that once our doorsteps were flooded with letters. Fast forward a few years[...]

Delivery Fails and What You Can Do to Avoid Them

You’ve sent many items before and you may think you know it all. However, we know that it is ver[...]

New Year, Same Excellent Service

We can’t believe that 2018 is already here. Instead of making New Year resolutions, we are makin[...]